Avaya CMS How to search for repeated callers who got abandoned using call record table

[kj060988]

Hello

Please anyone can guide me how to get CMS report for repeated callers who got abandoned using call record table.

Regards,
KJ

 

[eason72]

I do it in another way, using CTI to monitor the VDN and get the call abandoned recoreds.
Or can we use the ECH data and use the abandoned call segments for the repeated callers?

 

[kj060988]

Thanks for the information, is there any way the count & sort can be applied to the standard call_rec report that CMS offers for the ICHI.