Avaya CMS Aux-in/Aux-out report design

[NetworksMD]

I have a request to see if there is a way to design an Aux-in/Aux-out report, by aux code, in CMS. The format would be the same as the login/logout report showing the user, and based on the date and the aux code selected, show the times the user went into and out of that specific aux code. Has anyone designed anything similar to this? This is on an CMS v14.

 

[jfh9219]

Agent trace data is the only way you are going to collect the start/stop times for when the agent entered various AUX codes.

A total report by AUX codes by day is relatively straight forward but you still won't get a count of the number of times the agent entered the various AUX codes.