CarsonWeaver
IS-IT--Management
We're looking to create an Agent Group Summary by Interval report.
This way a call center managers can see a running total of how many calls their agents have taken, the time, outgoing, incoming etc. during a given day.
Designer, only offers Daily, Weekly and Monthly options for Agent Group Summary. No Interval Option.
It's as if we need CMS to first run individual Agent Summary Reports for each of agents within a group, and then export the "totals" lines of each into a new report we can lable "Agent Group Summary".
Any suggestions?
Thank you,
Carson Weaver
This way a call center managers can see a running total of how many calls their agents have taken, the time, outgoing, incoming etc. during a given day.
Designer, only offers Daily, Weekly and Monthly options for Agent Group Summary. No Interval Option.
It's as if we need CMS to first run individual Agent Summary Reports for each of agents within a group, and then export the "totals" lines of each into a new report we can lable "Agent Group Summary".
Any suggestions?
Thank you,
Carson Weaver