Avaya CM6.3 and On-Call/FWD

[Keggles]

Alright you all have been pretty spot on with help so I am going to see if you can go 5 for 5.

Currently, we have a bunch of sub groups within our department and are bi-weekly changing the body on-call. As of right now we have a generic posted number for each group that is actually a Google Voice number. Within Google Voice you can add multiple numbers and then as long as someone has the log in, it can be changed virtually anywhere/anytime, if they have connectivity. I was trying to come up with a clever way to accomplish the same idea as Google Voice within Avaya, but one that would allow anyone to change it via a FAC. We have some other integrated equipment that doesn't get along with Google Voice. The key issue being more about the generic non-Telecom users not having access to the system.

Any ideas would be great

 

[ZeroZeroOne]

If you have Modular Messaging or Aura Messaging you can use the Reach Me feature on a mailbox.
Users can administer the Mobile number via the User Preferences web portal and unanswered calls drop into the AAM/MM mailbox, where you can assign an email distribution list so multiple users receive email copies of the message.

The downside is that, at least with older versions, you can't customize the voicemail greeting so it plays "[recorded name] is not available. Press 1 now to leave a message, otherwise I will try a different number..." That can confuse callers if so I would put in an announcement before transferring to VM to set the expectation.

Other options include setting up a virtual mailbox with EC500. Then you'd have to set up the remote access so users could change the number themselves - unless you actually WANT them to call you every time the number needs changing. Again, unanswered calls go into VM with a distribution list.

You could also set up a vector to route-to a global system variable. You would need another variable allowing dial-in administration of the variable. I don't like this option since routing off net transfers control so unanswered calls are NOT answered in the corporate VM.

Hope that gives you some food for thought.