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AVAYA CM - Priority Calling Into Attendant

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Jan 10, 2008
14
US
I have a situation at a hospital where they currently have a digital set that houses 4 extensions that are being used for emergencies. When a call such as a code is placed, it rings the phone that sits beside the attendants position and the operator then fields the call. Customer would like to eliminate the digital set with the addition of One-X Attendant currently being installed and route the calls directly to the attendant. I can get this to work by creating a coverage path that routes directly to the attendant. However, is there a way I can make these calls coming into these 4 extensions be a priority over all other calls in the attendants queue? They used to have the code set up via emergency feature access code which would prioritize the code call, but I needed to convert this to an extension so I could bridge the code calls onto another digital set. Any help would be greatly appreciated.
 
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