We had this problem starting last Aug 21014, the CM does two reset 1's and then a Reset 2, all automatically by CM. All calls are dropped and phones reset. If one CM is active and it resets, why doesn't the other CM reset or not come active during the software anomaly? Avaya answer is to upgrade to 6.3 currently we are at 6.1. Why is this just happening now? (We are running SIP) In Aug Avaya told us we needed to apply a patch which we did but that did not correct the problem. If we tell management we need to upgrade and it still resets .... not good. Has anyone else experience this and corrected the issue? We did have our network, and security teams to verify nothing going on on their side.
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Avaya CM excutes a reset on the 16 or 17th ofthe month at 13:00 hrs.
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