Avaya CM Abbreviated Dial Program

[chaznw]

We have 101 set as our FAC for abbreviated dial program. Have tried programming from a set with console permissions.

101>1>01 get waive off.

101>01>01 waive off

Tried many combinations but none work. Any help would be appreciated. We have several hundred agents that would like to supply with programming code so they can change their Abbreviated Dial Personal list 2.

 

[AvayaTier3]

You must use the list number and know the list size to do this correctly. Below are examples of list 1 and list 2 and size 10 and 100

This works from station with COS that has console permissions or not, and works from station changing it's own personal list whether logged in as EAS agent or not.

display feature-access-codes                                    Page   1 of   9
                               FEATURE ACCESS CODE (FAC)
         Abbreviated Dialing List1 Access Code: #7
         Abbreviated Dialing List2 Access Code: #8
         Abbreviated Dialing List3 Access Code:
display feature-access-codes                                    Page   3 of   9
                               FEATURE ACCESS CODE (FAC)

Program Access Code: *0
--------------------------------------------------------------------------------
From station 2222 COS with and without Console Permissions
personal list 1 - list size 10

DIAL CODE 04: *0 Dial-tone 1 Dial-tone 4 Dial-tone 2399# Confirmation tone
DIAL CODE 05: *0 Dial-tone 1 Dial-tone 5 Dial-tone 3299# Confirmation tone
DIAL CODE 06: *0 Dial-tone 1 Dial-tone 6 Dial-tone 3200# Confirmation tone
DIAL CODE 10: *0 Dial-tone 1 Dial-tone 0 Dial-tone 4500# Confirmation tone
--------------------------------------------------------------------------------
change abbreviated-dialing personal 2222                        Page   1 of   1
                        ABBREVIATED DIALING LIST

       Personal List: 2222          List Number: 1   List Name: 2222 personal 1
                         Size (multiple of 5): 10
DIAL CODE
     01:
     02:
     03:
     04: 2399
     05: 3299
     06: 3200
     07:
     08:
     09:
     10: 4500
--------------------------------------------------------------------------------
From station 2222 COS with and without Console Permissions
personal list 2 - list size 100

DIAL CODE 02: *0 Dial-tone 2 Dial-tone 02 Dial-tone 2399# Confirmation tone
DIAL CODE 03: *0 Dial-tone 2 Dial-tone 03 Dial-tone 2499# Confirmation tone
DIAL CODE 04: *0 Dial-tone 2 Dial-tone 04 Dial-tone 2299# Confirmation tone
DIAL CODE 05: *0 Dial-tone 2 Dial-tone 05 Dial-tone 2200# Confirmation tone
--------------------------------------------------------------------------------
change abbreviated-dialing personal 2222 list 2                 Page   1 of   4
                        ABBREVIATED DIALING LIST

       Personal List: 2222          List Number: 2   List Name: 2222 personal 2
                         Size (multiple of 5): 100
DIAL CODE
     01:                                    16:
     02: 2399                               17:
     03: 2499                               18:
     04: 2299                               19:
     05: 2200                               20:

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[chaznw]

Hi AvayaTier3,
Thanks for your response. Still a no go for me.
Here is our FAC
FEATURE ACCESS CODE (FAC)
Abbreviated Dialing List1 Access Code: #0
Abbreviated Dialing List2 Access Code: *8
Abbreviated Dialing List3 Access Code: *9
Abbreviated Dial - Prgm Group List Access Code: 101

Dial 101<get DT>2<get waive off>

Thanks for your help,
Chaznw

 

[chaznw]

Here is a list trace of my station trying to dial FAC 101



time data

16:24:08 G711MU ssff ps:20 rn:100/100 172.19.26.104:29084 192.168.138.18:5
5580
16:24:08 xoip: faxT modemT tty:US 192.168.138.18:55580 uid:0x61a3
16:24:14 dial 1012
16:24:14 denial event 1586: Abbrev dial prg rejected D1=0x61a3 D2=0x2efd
16:24:14 dial 1012
16:24:14 denial station 6712 cid 0x2efd

 

[AvayaTier3]

you must add the abbreviated dial list before program code can be used to modify an entry on the list.

add one, change the list size, program one entry from the SAT. Then try your dialcodes.

Command: add abbreviated-dialing personal xxxx list 2
Command: change abbreviated-dialing personal xxxx list 2

use the program code to add / modify an entry

Command: display abbreviated-dialing personal xxxx list 2

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com