Avaya/CISCO

[mwarren]

We currently have AVAYA Definity switch, but we also act as a remote location for our parent company and have some CISCO phones installed which are connected to a remote CM in their location.

Has anyone had expereince of Utilising the CISCO phones on Avaya & CM. Could this be done simultaniously ?!?! (I doubt)

Interested in anyones views on integration.
We want to know more about integration rather than rip one out over the other.

The Avaya is giving us better features for our blended agents. The CM is handling calls and distributing to multiple locations.

 

[ayavauser]

I believe you would need CISCO 7949 SIP & 7960 SIP Phones as well as CCS (converged communication server- usally an
S8500 ) running in tandam
The SIP Phones register to the CCS and are built as
outboard proxy stations in the CM
there is some real good docs on Avaya.com

CCS

http://esearch.avaya.com/r/results.asp?querytext=sip&SITE=SUPPORT&SCOPED=N&scope=ROOT~194761&

Avayanut64