Avaya Cisco Comparison - Contact Center

[LeFoneChique]

I need to make a comparison of the Avaya contact center (EAS and CMS) versus the Cisco Call Manager with its contact center. I do need to compare the basic ACD and reporting as well as IVR, and Dialer.

Anyone out there willing to share their data such as a comparison matrix or list of features I should compare, etc?

pretty please with sugar on top =)

 

[nohuhu]

LeFoneChique,

in short: cisco sucks, avaya rocks.
for long explanations you can use search, this matter was discussed in detail many times.

 

[Dunstan]

In the arena of Call centers it is not even remotely close. Avaya is the hands down super star here.

If you were asking about a new IP switch then we could talk pro's and cons but in the CRM arena it isn't even much of a debate Avaya wins.