Avaya CES Locations vs CM

[N00b_N00b]

Hi

I have an issue with one-x users with the Equinox app on their phones, calls don't ring to the cell phones, and after the caller hangs up it shows as a missed call on the app, what I have noticed was the users where this happens are in CM location 2, but on the CES (6.2) server only location 1 has been defined, does each CM location need to be defined on the CES? And/OR do i need a Mobile/Ring also Location for each CM location as well?

thanks

 

[kyle555]

CES ultimately is a web front-end to a mobile app that controls your PBX phone in the background.

If your PBX phone is registered and in network region 2, then the calls it's going to make will be in line with the location assigned to network region 2.

If your PBX phone is not registered, it'd probably follow the network region of procr, and whatever location is assigned to that region, and if no region were assigned to procr, it'd probably only follow the ars ALL table.

Whatever you've got, it sounds like the users in question can't have their phone call from CM to their cell - when that fails, the call hits coverage, and ultimately it will be a missed call logged on the deskphone, which the CES app is also able to show you.

list trace a station while it's receiving a call that it won't deliver to a mobile and that's basically the problem is - why can't that user's PBX phone call their own cell phone? Perhaps that location uses analog trunks that aren't supported. Maybe it's on PRI or SIP trunks and the carrier rejects calls where the CPN is a number not on your service - like if I called you to your desk to your cell and your call goes "to your cell" showing "my number as CPN" the carrier might not like that. Just guesses, but that's where you're going to want to be looking.

If you hard code a bad user to location 1, does that work?