I have a customer using CCR version 9.0.10. They recently migrated all systems over to Chronicall and very happy. The issue is with historical reporting. According to ATAC they advised that upgrading beyond 9.0.x CCR will no longer work. The issue is that the customer is really looking to keep the CCR software online so that they can pull historical reports and realize that there will no longer be any live data going into CCR. To test this I simply updated the IP address within CCR (to 0.0.0.0) and restarted the system. And sure enough, you are no longer able to login as a supervisor account as you get the error "The specified account cannot currently be licensed. System license are: Supervisor (0)"
This all makes sense to me as far as not having the licenses because CCR can't check in but does anyone have any ideas on how a customer can gain access to CCR reporting after we decide to upgrade to version 11.x? It is really quite unfortunate that CCR has no level of limited functionality especially realizing that it cannot capture any future data. All we need the system for is basic historical reports until such time as the reference for this old data is no longer needed. Any insight, ideas or suggestions would be greatly appreciated!
This all makes sense to me as far as not having the licenses because CCR can't check in but does anyone have any ideas on how a customer can gain access to CCR reporting after we decide to upgrade to version 11.x? It is really quite unfortunate that CCR has no level of limited functionality especially realizing that it cannot capture any future data. All we need the system for is basic historical reports until such time as the reference for this old data is no longer needed. Any insight, ideas or suggestions would be greatly appreciated!
