Looking on how to create a rule or script to use with CCE V4.0
We need it to do two things
1 - launch a URL (which I found easy to do by creating a rule)
2 - append the caller ID and DNIS code to the url string
So far I have created a rule that will launch a URL but I need help writing the appending script to push the caller ID & DNIS data.
the goal is to use the CCE agent desktop to launch a website that we use as a CRM tool and at the same time to push along the caller ID and DNIS, where the CRM tool will be programmed to grab the data and auto-populate the appropriate fields.
thanks, Wilroy
We need it to do two things
1 - launch a URL (which I found easy to do by creating a rule)
2 - append the caller ID and DNIS code to the url string
So far I have created a rule that will launch a URL but I need help writing the appending script to push the caller ID & DNIS data.
the goal is to use the CCE agent desktop to launch a website that we use as a CRM tool and at the same time to push along the caller ID and DNIS, where the CRM tool will be programmed to grab the data and auto-populate the appropriate fields.
thanks, Wilroy