AVAYA CCaaS Omnichannel

[feeelings]

Hello all,


Has anyone here started working on AVAYA CCaaS, such as implementing and designing channels?

I just started, I have so far built basic call center features but I have to start building chat connectors, if anybody has done this, could you please be kind enough to help me out?

thanks in advance!

 

[AvayaRed]

You are talking about CCaaS public correct and not the one based on Aura/Oceana? If I remember correctly, that is the one hosted in Microsoft Azure Cloud.

Below is a link to the docs site and notice some of the tabs have videos on the right side:

https://documentation.avaya.com/bun...ring_10/page/Application_Center_overview.html

Here is also a link to the support site where you can get information on release notes and service descriptions:

https://support.avaya.com/products/P1790/avaya-onecloud-ccaas-public-omnichannel/releaseId