Avaya CallPilot Through dial to cisco call manager fails with silence and eventual route to operator

[mattfinch1978]

Hi,

I have an issue with through dial on callpilot. Internally it is working fine and also from another networked cs1k it also works so basically: -

cs1k 1 - customer dials ddi number to callpilot application, they enter the extension number of the person the want to speak with and it routes using dsc over sip to cs1k 2 which is programmed with a phantom pointed to dsc which routes over qsig to cisco call manager. this works perefectly.

cs1k 2 - customer disals ddi number to callpilot application, they enter the extension number of the person the want to speak with which is the same phantom as described above which routes over qsig to cisco call manager. this fails, i get 20 seconds silence and then connected to the operator. both callpilots have the same rpl config and the application builder apps are configured the same. below is trunk prints, net_data, phantom print, dsc etc etc, so let me know if anything else may be needed.

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2013.05.02 16:21:54 =~=~=~=~=~=~=~=~=~=~=~=
****
>
OVL000
>

OVL000
>ld 21

PT1000

REQ: prt

TYPE: rdb

CUST 0

ROUT 10
QOS019 QoS unacceptable packet loss: [58.7] % in zone [51]
0


TYPE RDB
CUST 00
ROUT 100
DES 0115-969-1169 BT
TKTP IDA
NPID_TBL_NUM 0
SIGL DAS
PRIV NO
IDEF NET
RCLS EXT
VTRK NO
DTRK NO
DSEL VOD
CNDP UKWN
AUTO YES
ACMP NO
DNIS NO
ICOG IAO
SRCH LIN
TRMB NO
STEP
ACOD 1900
TARG
CLEN 1
BILN NO
INST
LID 0
TIMR EOD 13952
RMA 20480
SRM 32640
RAS 13952
VSS 0
VGD 6
DRNG YES
NDRI 00
CDR YES
INC YES
LAST YES
TTA YES
ABAN YES
CDRB YES
QREC YES
OAL YES
AIA NO
OAN NO
OPD YES
NDP EXC 0
CDRX NO
CCO NO
NATL YES
CFWR NO
IDOP NO
VRAT NO
MUS YES
MRT 50
MR NO
PANS YES
FRL 0 0
FRL 1 1
FRL 2 2
FRL 3 3
FRL 4 4
FRL 5 5


PAGE 002

FRL 6 6
FRL 7 7
OHQ NO
DTOS NO
TTBL 0
PLEV 0
ALRM NO
ART 1
TIDY 8900 100
SGRP 0
ARDN NO
CTBL 0
AACR NO

REQ:
QOS018 QoS unacceptable jitter: [6.5] % in zone [51]
prt

TYPE: ltm

SCH0099 LTM?
TYPE: ***
k

REQ: ltm

CUST 0

ROUT 100


TYPE TLST
TKTP IDA
ROUT 100
DES 0115-969-1169 BT
TN 017 01 MBER 1 IMBT 222475
TN 017 02 MBER 2 IMBT 222475
TN 017 03 MBER 3 IMBT 222475
TN 017 04 MBER 4 IMBT 222475
TN 017 05 MBER 5 IMBT 222475
TN 017 06 MBER 6 IMBT 222475
TN 017 07 MBER 7 IMBT 222475
TN 017 08 MBER 8 IMBT 222475
TN 017 09 MBER 9 IMBT 222475
TN 017 10 MBER 10 IMBT 222475
TN 017 11 MBER 11 IMBT 222475
TN 017 12 MBER 12 IMBT 222475
TN 017 13 MBER 13 IMBT 222475
TN 017 14 MBER 14 IMBT 222475
TN 017 15 MBER 15 IMBT 222475
TN 017 17 MBER 16 IMBT 222475
TN 017 18 MBER 17 IMBT 222475
TN 017 19 MBER 18 IMBT 222475
TN 017 20 MBER 19 IMBT 222475
TN 017 21 MBER 20 IMBT 222475
TN 017 22 MBER 21 IMBT 222475
TN 017 23 MBER 22 IMBT 222475
TN 017 24 MBER 23 IMBT 222475
TN 017 25 MBER 24 IMBT 222475
TN 017 26 MBER 25 IMBT 222475
TN 017 27 MBER 26 IMBT222475
TN 017 28 MBER 27 IMBT222475
TN 017 29 MBER 28 IMBT222475
TN 017 30 MBER 29 IMBT222475
TN 017 31 MBER 30 IMBT222475
TN 064 01 MBER 31 IMBT 222476
TN 064 02 MBER 32 IMBT 222476
TN 064 03 MBER 33 IMBT 222476
TN 064 04 MBER 34 IMBT 222476
TN 064 05 MBER 35 IMBT 222476
TN 064 06 MBER 36 IMBT 222476
TN 064 07 MBER 37 IMBT 222476
TN 064 08 MBER 38 IMBT 222476
TN 064 09 MBER 39 IMBT 222476
TN 064 10 MBER 40 IMBT 222476
TN 064 11 MBER 41 IMBT222476
TN 064 12 MBER 42 IMBT222476
TN 064 13 MBER 43 IMBT222476
TN 064 14 MBER 44 IMBT222476
TN 064 15 MBER 45 IMBT222476
TN 064 17 MBER 46 IMBT222476
TN 064 18 MBER 47 IMBT222476
TN 064 19 MBER 48 IMBT222476
TN 064 20 MBER 49 IMBT222476
TN 064 21 MBER 50 IMBT222476
TN 064 22 MBER 51 IMBT222476
TN 064 23 MBER 52 IMBT222476
TN 064 24 MBER 53 IMBT222476
TN 064 25 MBER 54 IMBT222476
TN 064 26 MBER 55 IMBT222476

REQ: prt

TYPE: net

TYPE NET_DATA
CUST


TYPE NET_DATA
CUST 00
OPT RTD
AC1 INTL NPA SPN NXX LOC
AC2
FNP YES
ISDN YES
VPNI 0
PNI 1
PINX_DN
MBG 0
BSGC 65535
PFX1
PFX2
HLOC
LSC
RCNT 5
PSTN NO
TNDM 25
PCMC 15
SATD 1
OCLI NO
MSCO_DP PRV
TIDM NO
DASC
ROPT NRO
DITI YES
TRNX NO
EXTT YES
FTOP FRES
APAD 0 0
VNR YES
RLI 120
CDPL 8
UDPL 10
NIT 8
NAS_ATCL YES
NAS_ACTV NO
FOPT 0
CNDN
CNAT
CNIP YES
DMWM NO
MWNS NO
CNTC 44
NATC 115
INTC 00
ELC NO


REQ: end

>ld 20


PT0000
REQ: prt

TYPE: tnb

TN 17

CUST

DATE

PAGE


DES IMBT 222475
TN 017 01
TYPE RDC
CUST 0
NCOS 7
RTMB 100 1
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 02
TYPE RDC
CUST 0
NCOS 7
RTMB 100 2
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 03
TYPE RDC
CUST 0
NCOS 7
RTMB 100 3
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 04
TYPE RDC
CUST 0
NCOS 7
RTMB 100 4
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 05
TYPE RDC
CUST 0
NCOS 7
RTMB 100 5
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 06
TYPE RDC
CUST 0
NCOS 7
RTMB 100 6
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 07
TYPE RDC
CUST 0
NCOS 7
RTMB 100 7
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 08
TYPE RDC
CUST 0
NCOS 7
RTMB 100 8
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 09
TYPE RDC
CUST 0
NCOS 7
RTMB 100 9
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 10
TYPE RDC
CUST 0
NCOS 7
RTMB 100 10
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 11
TYPE RDC
CUST 0
NCOS 7
RTMB 100 11
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 12
TYPE RDC
CUST 0
NCOS 7
RTMB 100 12
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 13
TYPE RDC
CUST 0
NCOS 7
RTMB 100 13
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 14
TYPE RDC
CUST 0
NCOS 7
RTMB 100 14
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 15
TYPE RDC
CUST 0
NCOS 7
RTMB 100 15
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 17
TYPE RDC
CUST 0
NCOS 7
RTMB 100 16
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 18
TYPE RDC
CUST 0
NCOS 7
RTMB 100 17
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 19
TYPE RDC
CUST 0
NCOS 7
RTMB 100 18
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 20
TYPE RDC
CUST 0
NCOS 7
RTMB 100 19
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 21
TYPE RDC
CUST 0
NCOS 7
RTMB 100 20
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 22
TYPE RDC
CUST 0
NCOS 7
RTMB 100 21
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 23
TYPE RDC
CUST 0
NCOS 7
RTMB 100 22
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 24
TYPE RDC
CUST 0
NCOS 7
RTMB 100 23
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 25
TYPE RDC
CUST 0
NCOS 7
RTMB 100 24
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT 222475
TN 017 26
TYPE RDC
CUST 0
NCOS 7
RTMB 100 25
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS CTD CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT222475
TN 017 27
TYPE RDC
CUST 0
NCOS 7
RTMB 100 26
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS UNR CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT222475
TN 017 28
TYPE RDC
CUST 0
NCOS 7
RTMB 100 27
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS UNR CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT222475
TN 017 29
TYPE RDC
CUST 0
NCOS 7
RTMB 100 28
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS UNR CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT222475
TN 017 30
TYPE RDC
CUST 0
NCOS 7
RTMB 100 29
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS UNR CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE

DES IMBT222475
TN 017 31
TYPE RDC
CUST 0
NCOS 7
RTMB 100 30
ATDN 22020
TGAR 0
SIGL DAS
AST NO
IAPG 0
CLS UNR CND ECD WTA APN THFD SPCD
DDSL 17
AACR NO
DATE NO DATE


NACT

REQ: ***


DES CALL
TN 156 0 02 11 PHANTOM
TYPE 500
CDEN 4D
CUST 0
MRT
ERL 00000
WRLS NO
DN 54075 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST 0
SCI 0
SCPW
SFLT NO
CAC_MFC 0
CLS UNR DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD UDI RCC HBTD IRGD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
CWND USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
FDSD NOVD CDMR PRED MCDD T87D SBMD PKCH MPTD ELCD
PLEV 02
PUID
UPWD
AACS NO
MLWU_LANG 0
FTR DCFW 8 29554075
DATE 26 APR 2013


>ld 87
ESN000

MEM AVAIL: (U/P): 45024674 USED U P: 5466806 1121189 TOT: 51612669
DISK SPACE NEEDED: 1810 KBYTES
REQ prt
CUST 0
FEAT cdp
TYPE dsc
DSC 295
DSC 295
FLEN 8
DSP DN
RRPA NO
RLI 36
NPA
NXX


MEM AVAIL: (U/P): 45024674 USED U P: 5466806 1121189 TOT: 51612669
DISK SPACE NEEDED: 1810 KBYTES
REQ ***
OVL000
>ld 86
ESN000

MEM AVAIL: (U/P): 45024674 USED U P: 5466806 1121189 TOT: 51612669
DISK SPACE NEEDED: 1810 KBYTES
REQ prt
CUST 0
FEAT rlb
RLI 36

RLI 36
ELC NO
ENTR 0
LTER NO
ROUT 36
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
VNS NO
CNV NO
EXP NO
FRL 0
DMI 55
CTBL 0
FCI 0
FSNI 0
BNE NO
SBOC NRR
IDBB DBD
IOHQ NO
OHQ NO
CBQ NO

ISET 0
NALT 5
MFRL 0
OVLL 0

 

[trvlr1]

Check your route to see if Tromboning is allowed

 

[mattfinch1978]

Hi,

changed trmb to yes and still same issue.

Ta

Matt

 

[trvlr1]

Whatever extension you have set this up to dial in your CP, can this be dialled directly from a phone, or do you have to add a steering route code? I notice you have a DMI of 55 set up, what digits is this sending/deleting?

 

[mattfinch1978]

It all works fine apart from using dial by number in call pilot application builder. If dialled from another cs1k across sip it is fine, ddi via idc table is ok and dialling locally works too.

I have seen some strange slee errors withing cp stating that a system error failed to conplete the transfer at the time of test calls, according to a colleague of mine the cp is on the latest su.

 

[mattfinch1978]

I forgot to say, there is a dmi but it doesnt do anything, no insert or delete and no insert spn.

 

[trvlr1]

CS1K 1 and CS1K 2 are they both using the same CP or different?

 

[mattfinch1978]

2 seperate CP's

apps on both are the same setup and the rpl on both cp's match

 

[mattfinch1978]

anyone got any ideas?