Avaya call rolling? caller goes to ext, not answered, rolls to ext 10, if not answered back to ext

[manderson426]

HI All -I have gleaned some good tips from this site, thank you. The scenario: phone is answered by Auto A,caller selects ext they want, ext is not answered by person or they are on phone, before call goes right to voice mail, we want the call to roll ext. 10 to be answered and if ext. 10 is on the phone, then the call rolls back to the intended ext. voiceail .How is this done (i familiar with toshiba to roll a call to another extension then back to vm if not picked up) on avaya.Appreciate any tips thanks

 

[TouchToneTommy]

Each user needs to program a Call Cover button on their phone, and set it to go to Ext. 10, and leave it turned on.
Set the Call Cover rings to 3, and the VMS cover rings to 6

Calls rings at the original extension for 3 rings, rings at Ext. 10 for 3 more rings (and the display indicates who's extension is covering), then goes to the original extension's mailbox.

 

[manderson426]

to do as outlined, is it as follows:
feature 20, 10, 3 for call coverage
feature 15, 6 for vms cover?

 

[TouchToneTommy]

No, the number of rings is set in System Programming, and the coverage button is set by each telephone.

At Ext. 10,
Feature 00
Left Intercom twice
#320-(Extension Number)-3 (Call Coverage Rings)
Feature 00

I just double checked, and you should probably just leave the VMS Coverage Rings to 3, which is the default.

Now at each phone, press Feature 00, press an unprogrammed button that has a light next to it, press Feature 20, the extension number of THAT extension, and then the extension number of the covering extension. Feature 00 to quit.

Press the new Cover button, it will light up green, the display will show "Call Cover XX XX". Transfers to that extension will ring 3 times, go to the covering extension for 3 more rings, then go the mailbox of the original extension

 

[crumthwacket]

The correct term is hunt (not roll). You will find more information when using proper terminology.

 

[manderson426]

Would the above instruction also be able to be set up on the DND button? The staff uses the other buttons preprogrammed to call other extensions?

 

[TouchToneTommy]

to program a button for DND, it's Feature 01. If the extension is in DND it will still follow call coverage, before it gos to voicemail.