Avaya Call Reprting and Banking Service

[BrianCosta]

Hi ...

Is Avaya Call Reporting suitable for banking services solutions?

 

[Westi]

What are your requirements for the bank?
Call recording (internal and external calls all the time or just some of those)?
Reporting for each user?
Reporting for each call on the system?
Call centre?

Joe
FHandw, ACSS, ACIS

 

[BrianCosta]

@Westi: for call center, I see the proposal for bank and the solution is ACR Call Center, I think the ACCS is the best solution for bank not ACR.

 

[IamaSherpa]

@BrianCosta, depending on what they need: Call Center or Contact Center? It's true that globally ACCS is a more complete solution allowing multichannel, in/outbound, etc but it's a complex solution if compared to ACR if the needing is mainly inbound traffic and reporting via the Contact center module, in that scenario ACR is really simply to deploy and to use (IMHO).

 

[jose1000]

For inbound call center, I would choose ACR. Simple to install, simple to use, as it's been said.

 

[BrianCosta]

Hi ...

Is it true that Avaya Contact Center Select will be End of sale by 2025?

Thanks