Avaya Call Reporting (Web) - session timeout

[john3voltas]

Hey there.
We have a customer with Avaya Call Reporting 4.2 and they use the Web client (https://acr_ip_address:9080/web/login).
They are telling us that they are experiencing session timeout's with those Web clients ever since we performed a system restart. We have already rebooted the server but they're still having the same issue.
Is there any setting where we can control the session timeout (or none) for the Web client?
Thanks in advance.
Cheers

 

[john3voltas]

Any ideas, anyone?
Can someone at least let me know if your CC-Agent web sessions also expire after 1 hour. This a for a Wallboard.
Customer is saying it was working before we had to restart their ACR server.
Thanks in advance.
Cheers

 

[Ekster]

Does

http://acr_ip_address:9080/web/login

work?

 

[john3voltas]

Yes. It does. The problem is, the session times out after 1 hour. They get logged out and have to relogin.

 

[Ekster]

I'm not aware of any setting that would control this behaviour, not even in the extended advanced settings (shift click) or the "toggle features" within that menu.

I would raise an SR with Avaya support and get Xima to look into it for you.

 

[jose1000]

Why don't you try with the ACR Desktop?

 

[john3voltas]

Why don't you try with the ACR Desktop?

I can't because some idiot convinced the customer to use the web client and now they don't want to use the thick client anymore.
And they say it was working before the server restart. Nevertheless, I'm not much convinced that the restart had anything to do with the issue. My gut-feeling is they updated their browser or something. But I can't prove it.