Avaya Call Reporting software 2

[Craft01]

Hello,

I am new with IP OFFICE CALL CENTER, can someone explain the difference between: Avaya Call Reporting, Containerized Avaya Call Reporting and ACR_Contact_Center

Your thoughts appreciated, and thanks in advance.

 

[telecomtekperson]

ACR gives a base package of "Cradle to Grave" reporting.
Containerized...ignore, as it is dead.
ACR CC, is an addon to ACR, that gives skills based routing, live dashboards etc...

 

[Nortel4Ever]

In my opinion look no further than Xima Chronicall - Avaya has licensed it as ACR. I like dealing directly with Xima as their tech support is far superior to Avaya.

 

[Z-man]

I will second the Xima. Same program, you just dont' have to deal with Avaya when trying to troubleshoot it...

 

[Johnhyde]

ACR has its advantages when using call recording as you don't need to use voicemail pro ports.

But you are right Xima support is far superior to Avaya (who just forward the ticket to Xima after about 3 days!)

 

[Craft01]

installation is done, Can someone explain Users Licenses :

 

[Craft01]

Your thoughts appreciated

 

[critchey]

Type this on google:
xima chronicall user licenses

Second result is "How to License Agents - Chronicall - XIMA SOFTWARE"

The truth is just an excuse for lack of imagination.

 

[crumthwacket]

Another recommendation for Xima. Their support is terrific. I had a very demanding customer and Xima helped throughout the entire ordeal (and "ordeal" is referring to it nicely.) I'll never forget how professional and competent they were. My customer is happy and so am I.

 

[jose1000]

The standard reports gives you information for 100 users. You must select which users in case you have more than 100 users in IP Office. It looks like you only have 93 users, so you don't have to choose.

 

[Nortel4Ever]

As a follow up to @Johnhyde if you are recording with PRI you don't need to use VM Pro ports either as Xima has a VRTX device that taps into the PRI and delivers the call audio to the Xima server via a USB connection.