Avaya Call Reporting - Not show system setting 1

[hcmbmt]

First time install the Avaya Call Reporting. Please help to advise if there is any step I did wrong.
- ACR install on Linux Ubuntu-22.04.2-live-server-64bit
- Download and install the "64 Bit RHEL Setup" with link "

https://forms.ximasoftware.com/s3_d...g_Setup_4_4_4_IP_Office_rpm_64_bit_en.tar.gz"

- Install with provided Serial number

-Login to the link

http://IPaddress:9080

but there is no "system setting", only report showing

How to assign the IP Office Configuration and other System setting?

Note: List of ordered licenses
399530 AVAYA CALL REPORTING 1-100 USERS GLOBAL LIC:CU
399559 AVAYA CALL REPORTING CONTACT CENTER VOICE AGENT BUNDLE GLOBAL LIC:CU
399562 AVAYA CALL REPORTING RECORDING PORT GLOBAL LIC:CU

 

[stressed_technician]

https://ipofficekb.avaya.com/busine...anuals/acr44/ACR_InstallGuide_Windows_4_4.pdf

 

[hcmbmt]

@stressed_technician,
Thanks for your information but I used the Linux installation not the windows

https://s3-us-west-1.amazonaws.com/...ocumentation/ACR_Linux_Installation_Guide.pdf

 

[IPOLackey]

Open

http://IPaddress:9080

with the Chrome/IE extension. You'll then get the proper settings menus.

 

[Ekster]

Or Install the Desktop application on a Windows PC. The Web interface is just for day to day reporting etc.

https://forms.ximasoftware.com/oemdownloads

"64 Bit Windows Apps setup"

“Some humans would do anything to see if it was possible to do it.
If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH'.
The paint wouldn't even have time to dry.”

Terry Pratchet

 

[hcmbmt]

@IPOLackey: I did try all the web browser with link

http://IPaddress:9080

but also same. Only shows the report, there is no other menu.
@Ekster: Customer doesn't provide the Windows OS key. And if we go with Linux, less resource requirement also we can avoid the Windows patch later on.
Is there any-missing step? Must I install all the Apps (exp: Recording Libary, Multimedia...) to get the System Setting display?

 

[IPOLackey]

Hey,

So for web access did you try using IE Extension?

And for Eksters recommendation, you can install desktop on any machine and enter the details for the Chornicall server (ip address and port 9080)

 

[Ekster]

The main system settings are only available through the Java based interface, not the Web/HTTP one.

You need to use a Java enabled browser and only IE 11 supports this now, or install the desktop apps onto a Windows PC that can access the server. The Windows PC does not need to run the ACR server software as such, and will just be used to "Manage" it.

Does the customer not have any Windows based PC's on site at all?

“Some humans would do anything to see if it was possible to do it.
If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH'.
The paint wouldn't even have time to dry.”

Terry Pratchet

 

[hcmbmt]

Hi IPOLackey & Ekster,
Thank you so much for your help. My miss-understanding about Xima product. I thought It's web base configuration.
As IE is not supported anymore, I tried with Chrome/Firefox also can open by following steps:
- Login to

http://IPaddress:9080

- Download the Java JNLP

- Click to the download file to load java

- System load the configuration windows

 

[GionD]

@hcmbmt @Ekster

I have the same problem not getting full user management access.
And when I run Avaya's jnlp file, this issue is raising.
Please help me find a solution to this problem.

 

[hcmbmt]

@GionD:
You can try with option 1. Download the app, then access via Avaya Call Reporting Desktop
Note: I installed the Java for my PC (

https://www.java.com/download/ie_manual.jsp)

1. access to acr via link:

http://ACR

Server IPaddress:9080

- Enter the IP address of ACR:

 

[GionD]

@hcmbmt

Thanks, Can it work on the Ubuntu system? Could you please share how to full user management access in Ubuntu?

Can you please ping it to this mail id (giondany97@gmail.com)

 

[hcmbmt]

@GionD:
You must login to ACR via "Avaya Call Reporting Desktop" application not the Web Browser. The Web Browser with link IPAddress:9080 only shows limit of access.