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avaya buying nortel
- Thread starter SNIP81
- Start date
curlycord
Programmer
They are already are avialable.....for some 15-20 years now.
However they will be discontinued in a year or so thanks to Avaya. Production already to a crawl.
=----(((((((((()----=
curlycord
However they will be discontinued in a year or so thanks to Avaya. Production already to a crawl.
=----(((((((((()----=
curlycord
just got out of a conference call with avaya and looks like they are getting rid of the Norstar and BCM, they are going to try and get the T7300 series phones and M7300 series to work with the Avaya IP Office Platform, the CS1000 PBX will stay.
looks like we are going to need to lear and use IP Office folks.
in my opinion the secondary market should be good for the next 7 years or so.
looks like we are going to need to lear and use IP Office folks.
in my opinion the secondary market should be good for the next 7 years or so.
I just took the IP Office class, in fact just got back a couple hours ago. Pretty cool product. The VM Pro is amazing in what you can do with calls.
Sad to see the MICS/CICS and BCM go, but I believe Avaya will take the best parts of these and make it work where the IP Office lacks in function.
About the only thing I didn't like about the IP office was rj-45 plugs to connect everything!! The IP Office Manager is straight forward, but you need to trick the system into doing things.
Just my two cents..
--DB
Sad to see the MICS/CICS and BCM go, but I believe Avaya will take the best parts of these and make it work where the IP Office lacks in function.
About the only thing I didn't like about the IP office was rj-45 plugs to connect everything!! The IP Office Manager is straight forward, but you need to trick the system into doing things.
Just my two cents..
--DB
FYI:
Dear Valued Partner:
It’s been a couple of weeks since we introduced the world to our integrated roadmap plans, including the specific roadmap for the Small and Medium Enterprise Communications (SMEC) portfolio. As always our goal is to keep you informed to help meet your needs and those of our customers. With that, I wanted to share with you some follow-up news and clarifications on our roadmap plans.
BCM Roadmap Update:
Good news -- In our first review since being able to share information post close, we can confirm that there will be another release of Business Communication Manager (BCM). A new release of BCM will be made available during the second half of calendar 2010.. Competitors and others have been misrepresenting the future of BCM so we need you all to lead and control the conversation. As I stated in my roadmap presentation, Avaya is converging the best of BCM into the IP Office platform to be the industry’s best communications solution for the SME market. We plan to continue selling and supporting the BCM to meet the market need. Customers can confidently continue to buy BCM -- with technical support, new promotions, programs and add-on sales. There will be updates later this quarter regarding the continuation of BCM support and the convergence of relevant BCM functionality into IP Office. While the focus you have seen here is on the SME segment, we are also working with the other business units on the comprehensive enterprise branch story. Stay tuned as we’ll make more detailed information available in the coming weeks.
--------------------------------------------------------------------------------
Status Of BCM Back Log:
In a good news/bad news scenario, our BCM products are experiencing higher than forecasted demand (good news) but as a result are on extended lead time (bad news). This issue has been compounded by global component commodity shortages. We are aware of the impact this has on you and our customers so we are working on a number of ways to circumvent that. Our supply chain management team is rigorously pushing our suppliers for swift resolution to the problems. We provide the lead time exception information weekly via the "lead time memo" posted on the GPPC. However, please note that this information is changing weekly because of continuing increased demand. We are and continue to be committed to the BCM product line and these supply chain issues are NO reflection of a lack of commitment. Channel Managers and Channel Partners who have GPPC accounts can retrieve the lead time memo from GPPC and/or subscribe on-line for automated e-mail notifications that are sent each time a new 'lead time memo' is posted.
For more information or to sign up, go to:
(America & Asia Pac)
(EMEA)
(Nortel partner login required.)
If you have specific questions about existing customer orders, contact order management. (Note: Contact information is on GPCC portal.)
--------------------------------------------------------------------------------
Product Support Policy:
While industry analysts and press have all put their own spin on our announcements and support policies, I wanted to ensure you had the facts. They are:
For the Nortel SMEC products, we are committed to providing customers with a minimum of nine months notice between any end of sale announcement and any end of sale effective date.
The Avaya support policies of 3 years of manufacturer support (parts & labor) beyond any effective end of sale date will apply to all SMEC Nortel products.
Note: We will also continue to make upgrade and expansion options (both hardware and software) available during this 3 year period.
The Avaya support policies of 3 years of extended service support (best effort Avaya/Nortel maintenance) beyond any effective end of manufacturer support date will apply to all SMEC Nortel products.
--------------------------------------------------------------------------------
Services Delivery:
Beginning in March, we will launch a service support offer providing channel partners 24x7 remote Avaya engineering support via your distributor (or directly for SME Expert1 partners). With the purchase of this offer, channel partners will have access to Avaya/Nortel technical engineering support on an as needed basis, as well as six new service features. The service offer also includes a multi-year extended hardware warranty option (i.e. advanced parts replacement) that you can resell. All end-customer services offers will continue to be packaged and delivered by you for your SME customers. We are working to integrate both the BCM and Norstar products into this offer. While they will not be part of the March launch, we will add support for both under this new service offer later this year. In the interim the existing BCM and Norstar service offer portfolio will continue to be available. For additional information please visit the Avaya Partner Portal.
I hope this update has been helpful. I certainly want to keep the communications frequent and the dialogue open so that you both stay informed and are able to have direct access to the facts. If you have any further questions or feedback for my team, please contact your channel account manager who will relay that information back. Good selling.
Dear Valued Partner:
It’s been a couple of weeks since we introduced the world to our integrated roadmap plans, including the specific roadmap for the Small and Medium Enterprise Communications (SMEC) portfolio. As always our goal is to keep you informed to help meet your needs and those of our customers. With that, I wanted to share with you some follow-up news and clarifications on our roadmap plans.
BCM Roadmap Update:
Good news -- In our first review since being able to share information post close, we can confirm that there will be another release of Business Communication Manager (BCM). A new release of BCM will be made available during the second half of calendar 2010.. Competitors and others have been misrepresenting the future of BCM so we need you all to lead and control the conversation. As I stated in my roadmap presentation, Avaya is converging the best of BCM into the IP Office platform to be the industry’s best communications solution for the SME market. We plan to continue selling and supporting the BCM to meet the market need. Customers can confidently continue to buy BCM -- with technical support, new promotions, programs and add-on sales. There will be updates later this quarter regarding the continuation of BCM support and the convergence of relevant BCM functionality into IP Office. While the focus you have seen here is on the SME segment, we are also working with the other business units on the comprehensive enterprise branch story. Stay tuned as we’ll make more detailed information available in the coming weeks.
--------------------------------------------------------------------------------
Status Of BCM Back Log:
In a good news/bad news scenario, our BCM products are experiencing higher than forecasted demand (good news) but as a result are on extended lead time (bad news). This issue has been compounded by global component commodity shortages. We are aware of the impact this has on you and our customers so we are working on a number of ways to circumvent that. Our supply chain management team is rigorously pushing our suppliers for swift resolution to the problems. We provide the lead time exception information weekly via the "lead time memo" posted on the GPPC. However, please note that this information is changing weekly because of continuing increased demand. We are and continue to be committed to the BCM product line and these supply chain issues are NO reflection of a lack of commitment. Channel Managers and Channel Partners who have GPPC accounts can retrieve the lead time memo from GPPC and/or subscribe on-line for automated e-mail notifications that are sent each time a new 'lead time memo' is posted.
For more information or to sign up, go to:
(America & Asia Pac)
(EMEA)
(Nortel partner login required.)
If you have specific questions about existing customer orders, contact order management. (Note: Contact information is on GPCC portal.)
--------------------------------------------------------------------------------
Product Support Policy:
While industry analysts and press have all put their own spin on our announcements and support policies, I wanted to ensure you had the facts. They are:
For the Nortel SMEC products, we are committed to providing customers with a minimum of nine months notice between any end of sale announcement and any end of sale effective date.
The Avaya support policies of 3 years of manufacturer support (parts & labor) beyond any effective end of sale date will apply to all SMEC Nortel products.
Note: We will also continue to make upgrade and expansion options (both hardware and software) available during this 3 year period.
The Avaya support policies of 3 years of extended service support (best effort Avaya/Nortel maintenance) beyond any effective end of manufacturer support date will apply to all SMEC Nortel products.
--------------------------------------------------------------------------------
Services Delivery:
Beginning in March, we will launch a service support offer providing channel partners 24x7 remote Avaya engineering support via your distributor (or directly for SME Expert1 partners). With the purchase of this offer, channel partners will have access to Avaya/Nortel technical engineering support on an as needed basis, as well as six new service features. The service offer also includes a multi-year extended hardware warranty option (i.e. advanced parts replacement) that you can resell. All end-customer services offers will continue to be packaged and delivered by you for your SME customers. We are working to integrate both the BCM and Norstar products into this offer. While they will not be part of the March launch, we will add support for both under this new service offer later this year. In the interim the existing BCM and Norstar service offer portfolio will continue to be available. For additional information please visit the Avaya Partner Portal.
I hope this update has been helpful. I certainly want to keep the communications frequent and the dialogue open so that you both stay informed and are able to have direct access to the facts. If you have any further questions or feedback for my team, please contact your channel account manager who will relay that information back. Good selling.
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