Avaya business partner ADI access and certificate redemption

[photon33]

Are there any other business partners who have been told that their distributor now needs to redeem certificates for IP Office licensing themselves?

We have had ADI access for years and still do, but now we are not given certificate numbers, we have to request the distributor for license keys and provide dongle serial numbers. I am an authorized Avaya Business Partner and we have all of our certifications required to be authorized resellers of Avaya IP Office.

I am just curious if any other BP has been told similar. If there is a thread I apologize, search did not find one nor did google so it seems like this is not a new Avaya policy.

If you are still receiving certificate numbers and redeeming licenses yourself, please let me know.

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[Telecomboy]

Not sure if location matters, but we are in the US and our disti still redeems our licenses for us.

 

[photon33]

Thanks for the answer, yes it is US and your dist has always redeemed for you, even if you are adding a few IP endpoints on an existing system?

I am still curious if anyone else has ADI and still redeems certificate numbers?

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[amriddle01]

We do licences ourselves, I don't know what certificates you are even talking about, there are no certificates involved at any stage when we buy or assign licences



"No problem monkey socks

 

[Telecomboy]

Oops! I misread your thread.

 

[photon33]

Then I guess what I am understanding is when BP's order licenses, BP's do not use ADI to generate key codes, the distributor uses ADI.


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[biv343]

My ADI login is tied to our distributor. When I log in it says "you are signing in as a customer of blah blah blah, click OK to continue". I can only generate certificates that we order from our disti, which is fine by me.

 

[amriddle01]

Again, certificates? We login, enter dongle number and choose any licences we need then order them and we have them instantly, as above we login as a customer of x but no certificates are involved. Is it done differently elsewhere?



"No problem monkey socks

 

[Westi]

I was already happy when I finally got access to ADI after years of complaining to Avaya Canada but now I am back to having to complain to them because we need certificates from our disti that we can apply and that gives us the licenses.

We are all working with the same company but they work so different in different parts of the world. They cuold make things easier by learning from each other but that would involve getting out of their little mental corner they are all working in.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

 

[photon33]

I have heard that Avaya is now enforcing some policy with distributors to make it like Definity days, Sold to numbers and they generate licenses after you give them your customer info.

They could just change ADI to require BP's to assign their dongle numbers to customers and solve the problem but I guess that would be too easy. Avaya's carelessness has allowed their product to be flooded in grey market channels with bogus "promo" pricing, and now want to make life even harder for authorized dealers. This is US market and BP's buying through legitimate channels, so update the thread if your ADI access changes.

Thanks guys!



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Wash, rinse, repeat.

 

[Westi]

that would men that nobody can buy a license dongle any more on ebay and transfer licenses over for cheap.
That might be their goal in the long run so that they can resell licenses over and over again rather than having them recycled. Smart but unfair because if I buy a license then it is mine and I can sell it if I want to, that would prevent that.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

 

[VoIPP]

We used to get licenses through ADI but that recently changed and now the disti emails the licenses for the particular ipo they were ordered for.

I was under the impression that this was so that BPs wouldn't cheat on promotions. So if AVAYA is offering 12% discount if a customer buys 50 IP End Point licenses that all 50 licenses go to just one customer and the BP is not spreading them over several customers or stock piling.

 

[daveyboy1977]

I was on a webinar recently that was about changes that coincide with Rls9.0, licensing will be going the CM way, as will downloads, PLDS will be the download location, no IPOSS = no updates, there will be a 90 day support period for new installs, but after that, if you have a problem, you need IPOSS to get help, or to download any dot rls's

Could be a restriction too far in the SME market?

 

[tlpeter]

So nothing changes
dot releases need an upgrade license and with IPOSS you need to send an email and they send you the upgrade license by email.
The only difference is that the downloads go behind PLDS which is a good thing.

BAZINGA!

I'm not insane, my mother had me tested!