Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Avaya Bridged Appr sharing voicemails

Status
Not open for further replies.

Niko Suave

Technical User
Sep 21, 2022
8
US
Greetings tek-tips masters,

I'm having an issue with sharing voicemails across bridged extensions in Avaya CM Aura 7.0. I have an extension; 75629 that one of our departments wants bridged to 4 other extensions in the area. No problem, I set them up so that when 75629 rings, they all ring. The issue, however, is when they want to share voicemail messages. I go into each of the other extensions, and set up aut-msg-wt and link it back to 75629. I should also mention that I have them all bridged with buttons 1 and 2, and these are 9608 phones.

I ask the customer if she can listen to the voicemails, she says no, they can only answer eachother's calls, and the voicemail light is not lit either. I then go into AVST and add all the extensions to each voicemail profile in the devices tab. This still does not work. I'm at a loss and I'm hoping someone might have some insight, or just let me know what I'm doing wrong. I have attached an image of one of the extensions, with the main number bridged.

Thanks

Capture_w5xtat.jpg


AVST1_ru0ryy.jpg


Niko Suave
 
So the aut-msg-wt light is not lit? Make sure that user is not looking at the message light on their phone.

From experience, I know that pressing the aut-msg-wt button would not call voicemail for that mailbox. I would have to tell users to call VM, hit # and then enter the mbox extension. This may have changed so I would set your phone up just like theirs and test everything out.
 
thanks Sean, the user had told me it used to preform this function, but I was unsure of it.

I'm new to this role so I assumed it was something I was as-of-yet unfamiliar with. I have relayed instructions for accessing voicemail to the customer.

I just hope she's understanding. In the meantime I'll work with the Admin; since I'm more of a protégé lol; to see what other options we can explore.

Thanks for your help!



Niko Suave
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top