I am having strange problem, I have BCMR to run the Real-Time and Historical Reports for several Hunt-Groups. I can start the BCMR Server Application and can see the system connected to PBX. I can perform Downloads and I can see Data running and also after running Updates . Once this has completed, I start my Client BCMR connection, and once connected, I can run any Real-Time Report and the agents connected.
But when I try to run any Historical Report like: Daily, Weekly or Monthly I an getting the following error: 8001 - Can not open File: < file full path name > Correction Indicates : Use Microsoft Explorer to check that the File Exist in the Location Path
I Don't understand where and how to check or correct this error, 1st time this messages appears,. Previous Month I have been Running Historical Reports with No Problem. Need steps to correct error, using old BCMR Versión.
But when I try to run any Historical Report like: Daily, Weekly or Monthly I an getting the following error: 8001 - Can not open File: < file full path name > Correction Indicates : Use Microsoft Explorer to check that the File Exist in the Location Path
I Don't understand where and how to check or correct this error, 1st time this messages appears,. Previous Month I have been Running Historical Reports with No Problem. Need steps to correct error, using old BCMR Versión.
