Avaya B189 Conference Phone feature display

[Stewaro1]

Apologize if this is a dual thread. I posted this somewhere and cannot find it any longer. I did get one reply with no definitive solutions.

I have B189 phone deployed company wide. Trying to get a programmed feature button (abbr dial) to show up in FEATURES tab on the phone. Working on CM 5.2. The phone are phone type 4620 adn 9620. When program button they do not show up on features screen tab of phone. Has anyone atttempted to try adn program an abbre dial key or any feature key and see it populate on phone? Any suggestions/solutions appreciated.

 

[td1019]

In the manual it says you need to setup as 9620. But it also reads like it only supports a limited amount of features. See page 25 I could not get directory, etc to work on it either only a few features worked.

http://downloads.avaya.com/css/P8/documents/100177499

Call server requirements
Before you perform administrative tasks, ensure that you have installed the proper hardware
and your call server software is compatible with Avaya B189 IP Conference phones. Use the latest PBX software and IP phone firmware.
Ensure that you administer the Avaya B189 conference IP Phone as a 9620 IP Deskphone on the CM station administering page.

 

[PhonesAllDay]

Working in CM 4.3 and B189 are not compatible. They already have them deployed and they are buggy as heck and some execs returned them requesting analog Polycom's. Can you even load those 6.6 version .tar files from an HTTP or TFTP server?
Do you think taking the phones to a site equipped with 6.6 upgrade files, booting them there and letting them get the firmware update then move them back to our environment would work?

Thanks,
PhonesAllDay

 

[Saiyan656]

Stewaro1
why cant you just find the short/dial code for appr dial and program it on the b189 speed dial list?

PhonesAllDay
The firmware you are looking for is not the 6.6. It is the B189-IPT-H323-R1_0_0_21-111413 found @

https://support.avaya.com/downloads...?contentId=C201413152216620_7&productId=P0968

Why would you have update in another environment? Just upload the zip file to you current HTTP Server.

 

[gwebster]

The current version of software for the B189 is 6.6 (

https://support.avaya.com/downloads...1&productId=P0968&releaseId=B189 H.323 6.6.x)

and it will load onto the phones via an http server.

PhonesAllDay - As you pointed out, the B189 is not supported on a CM 4.3 system. You can certainly try loading the 6.6 software but there is no guarantee that it will work any better on your system.

 

[Saiyan656]

Thank you gwebster! Little behind on my firmware. Just pushed the new firmware and b189 sound quality has just improved!!!
From Avaya
B189 6.6 Resolved Issues
10998 When talking simultaneously on both directions, audio quality is decreased on B189 (SR: 1-5245361702).
11760
11683 B189 low volume and low audio quality in the outgoing direction
(SR 1-5802800336).