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avaya avp mute call

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Radero0000

Technical User
Nov 15, 2007
23
MD
Hi
I have the following problem:
When a call goes to avp for IVR choices we do have a return CDN to AACC to excute a script.
The script is with no welcome message, goes directly to the operator if not queued.

Happens that if we don't have queu the call is mute, both the operator and the customer can't hear anything, but we see the call on the db.
Otherwise if we are queued then start a wait music loop and when is possible the call goes to the operator with no problems.

We menage to put on the head of the script this:
give ringback
give music xx
wait 2

it's not a solution but only a remedy , we would like to know why we do have this mute situation coming back from AVP.

P.S.

we are on a cs1000 7.5 aml
Thank you.
 
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