Does anyone recall a plugin or adaptor that could be used with Avaya CM/One-X Agent or WFM that when a user selects an Aux status (ex. lunch, Break), that it pulls up a big red clock and stays at the front screen until you click okay to go back to an Available status. Trying to solve for users going over on breaks instead of having to have sups and managers from WFM team continuously reaching out to agents.
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Avaya Aux Clock
- Thread starter Jsaunde7
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