PhoneK
Programmer
- Aug 18, 2006
- 147
Hello, I was wondering if someone could guide me in constructing a voice session in AACC Scripting using AML. I need to have callers hear an announcement directing them to either press 1 (send caller off-net to a 800 number) or stay on the line and hold for next available agent. This announcement would play if there are no agents are available at the time. I've looked everywhere online and even consulted AACC Scripting documentation but cannot figure out how to complete it. I was told that I have to create an "open/end voice session" if I want to utlize the "collect digits" in AML. So far I have this:
OPEN VOICE SESSION {<ivr_dn>} - what do I use for the ivr_dn?
PLAY PROMPT VOICE SEGMENT <voice seg> - this is where I would insert the RAN
COLLECT 1 DIGITS INTO digit_collector_cv
END VOICE SESSION
WHERE digit_collector_cv EQUALS
VALUE 1: ROUTE CALL <any_dn> {CONTROLLED} | DEFAULT DN {CONTROLLED} - I would like to send the call off-net via an 800 number, how do I do that?
DEFAULT: How do I script that caller goes into queue?
END WHERE
OPEN VOICE SESSION {<ivr_dn>} - what do I use for the ivr_dn?
PLAY PROMPT VOICE SEGMENT <voice seg> - this is where I would insert the RAN
COLLECT 1 DIGITS INTO digit_collector_cv
END VOICE SESSION
WHERE digit_collector_cv EQUALS
VALUE 1: ROUTE CALL <any_dn> {CONTROLLED} | DEFAULT DN {CONTROLLED} - I would like to send the call off-net via an 800 number, how do I do that?
DEFAULT: How do I script that caller goes into queue?
END WHERE