I am running Avaya Aura Contact Center 6.2 in an AML environment connected to a CS1000M Rls 7.5. I am working on getting Avaya Aura Offsite Agent up and running. I am able to log in into Avaya Aura Agent Desktop and select "Place and recieve calls using OTHER PHONE", then a call is made to my remote phone with no problem. I then click on "LOG IN" in AAAD imediatly go into a "READY" status so that I can begin to take calls from the queue. The problem I have is I am not able to answer any incomming calls. I click on ACCEPT in Avaya Aura Agent Desktop so that I can answer the call but it does not connect me to the incomming call. Anyone come accross this problem? Anyone running Avaya Aura Offsite Agent?
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Avaya Aura Offsite Agent does not answer calls
- Thread starter TelTech11
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