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Avaya Aura Messaging R6.2 - Multi Site Setup with Different Extension Lengths

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Jan 10, 2008
14
US
Hello Everyone,

We are in the process of implementing AAM R6.2 and I was wondering if multiple PBXs with different extension length dial plans can utilize the same AAM. I have three PBXs at my facility, all running CM 6.0. Two of the sites are 5-digit extensions and 1 site is 4-digit. The 5-digits are working fine. It is the 4-digit that is giving me problems. I know there is only 1 range that can be defined in AAM and it is currently set to 5. We are using 1 app server with 1 storage server and do not currently have a session manager. Does anyone know if there is a work around maybe with in the PBX where a leading digit can be inserted via route pattern or by any other means to "TRICK" the AAM in to thinking the extension calling into it is 5-digit, when in reality, it is actually 4-digit. I would then create the user in AAM as 5-digit, which would satisfy the AAM. Avaya is telling me it can't be done, but I am not satisfied with that answer as I have been told that in the past and have found work arounds. Has anyone else run into this issue before? Any help or thoughts would be greatly appreciated. Thanks.

Best Regards,

Telephone Tommy - 20 Years Avaya Business Partner Experience - ACSS
 
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