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Avaya Aura Contact Center 6.x and Siebel integration

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Skaret

Skaret

Technical User
Jan 17, 2004
244
NO
Anyone running Avaya Aura Contact Center 6.x with Siebel CRM integration?

Solution needed: Incoming call to AACC. Based on the CLID, the Siebel CRM should pop-up customer information on agent desktop when answered.

What is needed? Could this be done using AACC features, 3. party solution, etc.?

 
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