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Avaya Aura Agent Desktop NRD activity codes

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FFrey

FFrey

Programmer
Dec 20, 2009
327
US
So I have agents using Avaya Aura Agent Desktop 6.2. Problem is when two of the agents go Not Ready and select an activity code it shows they are not ready with the activity code on the AAAD but, AACC real time reporting shows the in contact status column as not ready which is correct but the NR Reason column is Blank. It seems to only happening on two of the agents.

Thanks in advance.
 
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