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Avaya Apps Server w/VM Pro and using ContactStore 6

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DBrewsky

DBrewsky

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Jan 23, 2006
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Goal:

Install Avaya Apps Server with VM Pro and allow Avaya ContactStore to work.


Requirements:

Avaya Apps Server installed on a dedicated server
Avaya ContactStore installed on a Windows based server
WinSCP - Or any FTP Client to access the Linux Server


Download the following Unzip and place the files to the Linux Server at /var/cache/avaya/apps


Open a web page and navigate to the Apps Server Web Control Portal ( address>:7070
default username/password: webcontrol/web

- Click on UPDATES
In the Services panel, install the following applications in the order listed below:
zlib-devel
xinted
libsmbclient
samba-common
libjpeg
libjpeg-devel
libpng
libtiff
libtiff-devel
cups-lib
perl-convert-ANSI
pkgconfig
libpng-devel
samba
samba-swat

Once installed complete the following:
- Using WinSCP access the linux server
- navigate to /opt/vmpro. Right click on VRL and select PROPERTIES. Change the permissions octal to 0777 (this give full control for all users).
- navigate to /etc/samba and open samba.conf to make the following changes (note, WinSCP has a built-in editor that shows you which line you are editing)
- at the bottom of the file, add:
[Share]
path = /opt/vmpro/VRL # shared directory
writable = yes # OK to write
guest ok = yes # guest OK
guest only = yes # guest only
create mode = 0777 # fully accessed
directory mode = 0777 # fully accessed
share modes = yes # warn if some people access to a file

- at Line 102: change:
security = share

- at line 81: uncomment and add IP address you allow
hosts allow = 127. 10.0.0.

- line 75: change:
workgroup = WORKGROUP

- line 58: add the lines
unix charset = UTF-8
dos charset = CP932

Save the file.

- Using PUTTY, access a command line on the linux server. Login using the root user account.
- At the prompt, type:
- /etc/rc.d/init.d/smb start (this will start the samba service)
- chkconfig smb on (this will allow samba to start on startup)


At this point you are done with the Linux server.

Now, on the Avaya ContactStore server we need to map a networked drive.
(note: this step may not be necessary, but it does allow you access to the shared drive to view the files to insure it's all working OK)

- Select any new drive letter.
In the network address, type: \\<ip address of linux server>\share
Insure -Reconnect at startup is checked, then click OK.
At this point, you should be able to see the linux shared folder

- 32-Bit Operating Systems:

- Open REGEDIT and add the following key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\Directories]
"VRLDir"="\\192.168.16.33\share"


- 64-Bit Operating Systems: We need to open a special registry editor.
Navigate to and run C:\Windows\SysWOW64\regedit.exe and add the following key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\Directories]
"VRLDir"="\\192.168.16.33\share"

- Open a browser and navigate to the ContactStore Web Portal.
Under Server Settings, change the Call Storage Path to:
\\<ip address of linux server>\share

- Restart the IP Office ContactStore service


You should be done.


Big thanks to tlpeter and WestCon Support for the help.

--DB

Remote Support Specialist
 
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I'm surprised they didn't already have that built-in to the Linux install. It wouldn't be hard.

If anyone has problems with this, I am sure we can get it resolved..

--DB

Remote Support Specialist
 
Upvote 0 Downvote
DBrewsky, do you have access to the NPI site?
If not then let me know.
I will send this to Avaya if you like.
They can probably add this easy to the 7.0 stuff and test it in the field.

Star for you.

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
Dood work
Samba should really be included as standard on any linux system that is expected to co exist with windoze (if for no other reason than to enable the linux box to backup data to remote pc)

It may be worth recreating this post as a FAQ to make it easier to find



I do not Have A.D.D. im just easily, Hey look a Squirrel!
 
Upvote 0 Downvote
tlpeter, since I have no idea what an NPI site is, I am guessing I don't have access to it. LOL..

Do what you need, you were the main factor in getting this to work. That's why I love this site, so many people willing to get the stuff working.

I am new to the Avaya product and have asked all of you for help and I'm just glad I could contribute back a little.

--DB

Remote Support Specialist
 
Upvote 0 Downvote
I will give them an email if they want to add it to the next release.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
I did add them at the end of the post.

If you meant to say "didn't forget", then forget this.. lol.

Westcon was essential in setting up the registry key. We added it initially, but it still didn't work and that's when we discovered the separate regedit program for the 64-bit OS.

--DB

Remote Support Specialist
 
Upvote 0 Downvote
DBrewsky,

When the steps are done on the linux machine, should you see anything when you browse to ???
It does not work for me at all.

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
Since it's a network share and not a web address, you should just type: \\<IP ADDRESS>\share in Internet Explorer. I have found that this won't work using Firefox

--DB

Remote Support Specialist
 
Upvote 0 Downvote
Since it's a network share and not a web address, you should just type: \\<IP ADDRESS>\share in Internet Explorer. I have found that this won't work using Firefox. HTTP always refers to a web server.

--DB

Remote Support Specialist
 
Upvote 0 Downvote
Hmmm it now asks me for a password.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
Can you post your smb.conf here?

You talk about a samba.conf but i only have a smb.conf so i changed that one and i noticed everything is one line higher.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
It is working :)
I cannot give you another star but i will remember this on.

I will put something together.

IPGuru, do you know anyway of some script so you do not have to type so much?



When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
Yes it was.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
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