Avaya AES reports or data propagated like CDR

[nortelapp]

Hi,

Hope you could help me with this plain question of mine regarding Avaya AES.

We have an Avaya CM-Avaya AES-Altitude dialler integration for out outbound calls.

Agents should automatically log-in to a phone when they log-in to this Altitude agent software. But the problem is, some agents were having a problem. Upon log-in to their altitude software, the log-in to softphone doesn't follow.

Note: I have no problem in manual login

Where should I start to look up? Does Avaya AES don't send log-in events from Altitude dialler to Avaya CM?
Is there a logs or report (like CDR) that I could pull from AES that all proper events are being send by AES?

Avaya AES version is 5.2

Hope you could help me.

Thanks,
Comnor