AVAYA ACCS CTI LINK ISSUE

[Elsa.bet]

After I reset the IP Office security, the Avaya ACCS CTI proxy on port 50797 disconnected. Additionally, when I enter the Workplace URL, it says, 'Check your web address and try again.' How can I resolve these issues?

 

[William C290]

The CTI link uses the IPO system password to communicate between the ACCS server and the IPO. Double-check it (ACCS Server Configuration/network settings, IPO security settings/system password), and also check port 50797 is open between the ACCS and the IPO server (firewall)
For the Workplace URL, Chrome or any browser will cover/convert the space with some characters, which in this case is %20, so that was causing this issue.

http://<WorkspacesIP>:31380/Login/?returnpage=../services/UnifiedAgentControll%20er/workspaces/
but the correct URL is http://<WorkspacesIP>:31380/Login/?returnpage=../services/UnifiedAgentController/workspaces/

Removing the space character and relaunching the page fixed the issue and the Workspaces page launched fine and the Agent was able to log in.

 

[Mo. Abdullah]

on IPO :
1- go to security settings on IPO. change the system password from unsecured interfaces tab.
2- check all the checkboxes of the unsecured interfaces.
3- go to services tab>> then change the services to "unsecure+secure".
4- save the configurations.

on ACCS :

1- from start>> click on Avaya Folder>> then scroll down and open the server configurations app.
2- navigate to network settings tab.
3- in the IPO system password field >> enter the system password that you changed in IPO in steps above.
4- click save.
5- reboot the ACCS server.

that should resolve your both issues.

update if something went wrong or it works.