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AVAYA ACCS CTI LINK ISSUE
- Thread starter Elsa.bet
- Start date
William C290
Technical User
The CTI link uses the IPO system password to communicate between the ACCS server and the IPO. Double-check it (ACCS Server Configuration/network settings, IPO security settings/system password), and also check port 50797 is open between the ACCS and the IPO server (firewall)
For the Workplace URL, Chrome or any browser will cover/convert the space with some characters, which in this case is %20, so that was causing this issue.
http://<WorkspacesIP>:31380/Login/?returnpage=../services/UnifiedAgentControll%20er/workspaces/
but the correct URL is http://<WorkspacesIP>:31380/Login/?returnpage=../services/UnifiedAgentController/workspaces/
Removing the space character and relaunching the page fixed the issue and the Workspaces page launched fine and the Agent was able to log in.
For the Workplace URL, Chrome or any browser will cover/convert the space with some characters, which in this case is %20, so that was causing this issue.
http://<WorkspacesIP>:31380/Login/?returnpage=../services/UnifiedAgentControll%20er/workspaces/
but the correct URL is http://<WorkspacesIP>:31380/Login/?returnpage=../services/UnifiedAgentController/workspaces/
Removing the space character and relaunching the page fixed the issue and the Workspaces page launched fine and the Agent was able to log in.
Mo. Abdullah
Technical User
on IPO :
1- go to security settings on IPO. change the system password from unsecured interfaces tab.
2- check all the checkboxes of the unsecured interfaces.
3- go to services tab>> then change the services to "unsecure+secure".
4- save the configurations.
on ACCS :
1- from start>> click on Avaya Folder>> then scroll down and open the server configurations app.
2- navigate to network settings tab.
3- in the IPO system password field >> enter the system password that you changed in IPO in steps above.
4- click save.
5- reboot the ACCS server.
that should resolve your both issues.
update if something went wrong or it works.
1- go to security settings on IPO. change the system password from unsecured interfaces tab.
2- check all the checkboxes of the unsecured interfaces.
3- go to services tab>> then change the services to "unsecure+secure".
4- save the configurations.
on ACCS :
1- from start>> click on Avaya Folder>> then scroll down and open the server configurations app.
2- navigate to network settings tab.
3- in the IPO system password field >> enter the system password that you changed in IPO in steps above.
4- click save.
5- reboot the ACCS server.
that should resolve your both issues.
update if something went wrong or it works.
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