Avaya ACCS Call Listen / Observe

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Hi! I just want to verify this feature because upon using Agent Desktop with h323 hardphone the Call Listen / Observe on Agent Supervisor login on Agent Desktop is not working.
Do you have any idea on how to work on this? Thanks!

 

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Up on this please!

 

[sizbut]

Get real!!! You post the issue just after midnight my time and then bumped it half-way through the afternoon on a workday. I'm now on my sofa having finished work, done some house stuff had dinner - and I'm sure its the same for many others. This is a free forum where the answers are coming from folks who have day jobs and social lives. If you want a quick response with a service level agreement pay for a proper maintainer and a support contract. The same goes for a few others who think this forum is a replacement for proper support and learning the product.

Stuck in a never ending cycle of file copying.

 

[makemetrend]

Apologies on this bro.

 

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Thread up

 

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Thread up!