Avaya 9640 no ethernet

[t3rm3y]

we have a couple of 9640 handsets that say no ethernet * to program.
Tried static settings, tried new cables and ports and direct in the switch.
Tried with a 48v power supply.
Not working at all.

Phones powers up to this point, so would it be a faulty port? or some failure during a software upgrade?

If software can i load it by USB or anything due to not getting any IP details on the phone so cant upgrade/downgrade on system or via FTP..
Quite expensive phones to have to replace.

 

[m4ilm4n]

If your network settings are being provided by DHCP, try hard-coding the file server and phone server gateway IP addresses - that worked when I ran into this issue.

 

[t3rm3y]

Just the file server and phone server? As I tried entering all details-phone IP. File servers, subnet, router etc but didn't work.

 

[critchey]

You need to provide more information.

For Phone when entered statically what did you enter for the following?
IP address
Subnet mask
Router
Call Server
File Server (or HTTP server)

What is the following:
IP address for your control unit
IP address for your router
Version your running on your control unit
What firmware is the phone running

The truth is just an excuse for lack of imagination.

 

[sizbut]

Have you resolved the "No Ethernet" part yet? It literally means what it says, the phone is not connected to the network. Until you fix that a month of changing IP settings won't get you anywhere.

Stuck in a never ending cycle of file copying.

 

[intrigrant]

If the phone display shows "No ethernet" then it is as it says : it sees no ethernet.
Which basically means either the phone is broken or you have a cabling problem.
You can connect a PC to the switch port on the phone to see if the PC have ethernet connection.
If it does then the phone is the problem, if it doesn't then connect the LAN cable in the PC and if it connect then the phone is broken.
In any other case check the cabling/switches.

I had one occasion on a customer premise where the smart switches only allowed MAC addresses of their DELL computers unless the unknown MAC address was added as a trusted device in the switch configuration.

 

[Pepp77]

As you said in the OP that it has the same issue when connected directly to the switch then this would suggest you have a couple of faulty phones. Get them returned from where you bought them.

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