Avaya 9608G

[DIspatch247]

I have aprox 4 Avaya 9608g IP phones. The side cars were removed and the phones seem to have lost the Transfer and the hold option. Looking for a fix and can these fixes be done on the physical phone or does this have to be updated by Admin level by computer ?

Also we have never had "Park-1 Park-2" as an option. Same question as to how this can be done.

 

[Nortel4Ever]

First thing I would try is to reboot the phone and press * for Admin, enter the CRAFT password, scroll down to CLEAR and clear the phone. When the phone reboots go back into * Admin and reprogram the phone. Hopefully that will clear things up for you.

Park buttons can be added through Manager - User - Button Programming - Action - Emulation - Call Park

 

[DIspatch247]

Good evening,

Thank you for the quick response. Are there good links to videos that show this being done?

Is there any chance these settings are locked and controlled by admin at a computer?

 

[Nortel4Ever]

It's assumed that people using this forum have some basic knowledge of the product, sorry but the suggestions I've given you fall under that category. YouTube would be your best source, but I don't know what's available there.

 

[DIspatch247]

I understand. I work in an industry that much like many needs to make improvements and when they don't, they affect people's lives. I was just looking for some kindness and understanding and some willing to teach a little and not for long time.