Avaya 9608 VPN Stuck in Discover X.X.X.X

[SG LANVAC]

thread940-1729631

Hello, I'd like to reference the above thread, I'm having the same Issue.

Avaya 9608 VPN phone stuck in "discover (IPO IP)"

For the solution, above thread says to create a IP Route.

Please specify which IP address and gateway it's supposed to be

Thank you kindly

 

[derfloh]

You need a route from IPO to the phone's VPN IP.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[SG LANVAC]

Thank you for your reply,

So in the IP address section, I put the Avaya phones VPN IP, where do I get that?

And for the gateway section, I put the VPN's gateway address? (the cisco routers IP address right?)

Thank you kindly

 

[derfloh]

Exactly. The guy who configured the VPN can tell you the subnet the VPN phones are in.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[TouchToneTommy]

The IP Office and the VPN phone need to be on different subnets, and there needs to be an IP Route in the IP Office for the VPN phone's subnet pointing to the firewall/gateway.

For instance, the IP Office LAN-1 is 192.168.1.20, and the gateway is 192.168.1.1

Have the person with the VPN phone go into the craft menu, and find the phone's local IP address - or, just find out what the internal subnet is where the VPN phone is located. If that subnet is also 192.168.1.x, it won't work, and you need to change the subnet at the remote location.

So if the VPN phone's local subnet is 192.168.2.15, you add an IP Route to the IP Office, 192.168.2.0 / 255.255.255.0 / 192.168.1.1 / LAN-1

 

[SG LANVAC]

Thank you both of you,

IP Office LAN-1 is 172.20.44.10 and the gateway is 172.20.44.1

Local IP subnet of the remote phone is 192.168.1.X

I tried an IP Route 192.168.1.0 / 255.255.255.0 / 172.20.44.1 / LAN-1

No luck, and maybe understandably since the IPO IP's aren;t conflicting with the remote loacl IP's

Any other idea why it's getting stuck on Discover 172.20.44.10 ?

 

[teletechman]

can you ping from the 172.20.44.xxx subnet to the 192.168.1.xxx subneet?
Mike

 

[SG LANVAC]

I cannot

I should probably mention the IPO is in Montreal, Canada and the remote phone is in Egypt

 

[teletechman]

If you cannot ping between them I would check with your IT to see if it is enabled and allowed. If it is then the phone does not have access to the IP Office. You need to be able to route between the networks.
Mike