JoshTurley
IS-IT--Management
We have several remote users up and running successfully, but for some reason are having trouble with a couple of our users routers.
Specifically, We've tried two different routers (ASUS N66U and Netgear WNDR3700) and this user still gets no dial tone when they pickup and no audio on their end. They can receive incoming calls just fine and can communicate with the other party. We were able to plug the phone directly into the cable modem, and the user was able to get a dial tone at that point, so we know the router is blocking some critical traffic. We just can't figure out what.
We've reserved the phone's IP in the router's DHCP, then put that IP in the DMZ to bypass the firewall completely, but no dice.
We've disabled SIP ALG, DoS protection, and forwarded ports when it was not in the DMZ (Putting it in the DMZ should have bypassed port forwarding). Still nothing.
I'm not sure what other information you guys need. We've had our phone techs out here, and they can't figure it out. These two routers are two of the more popular consumer grade routers on the market right now, and we can't tell the user to just keep buying new ones until we find one that works.
We are using Avaya IP Office 8.0. Since it works when plugged into the modem, I don't think it's an issue on the IP Office side, but I could be wrong.
Specifically, We've tried two different routers (ASUS N66U and Netgear WNDR3700) and this user still gets no dial tone when they pickup and no audio on their end. They can receive incoming calls just fine and can communicate with the other party. We were able to plug the phone directly into the cable modem, and the user was able to get a dial tone at that point, so we know the router is blocking some critical traffic. We just can't figure out what.
We've reserved the phone's IP in the router's DHCP, then put that IP in the DMZ to bypass the firewall completely, but no dice.
We've disabled SIP ALG, DoS protection, and forwarded ports when it was not in the DMZ (Putting it in the DMZ should have bypassed port forwarding). Still nothing.
I'm not sure what other information you guys need. We've had our phone techs out here, and they can't figure it out. These two routers are two of the more popular consumer grade routers on the market right now, and we can't tell the user to just keep buying new ones until we find one that works.
We are using Avaya IP Office 8.0. Since it works when plugged into the modem, I don't think it's an issue on the IP Office side, but I could be wrong.