Avaya 9608 Backup Failing 3

[daniel2002p]

So I am testing replacing our 4621 phones with the 9608. The problem I have is that the backup fails either after finishing a call or when trying to do a manual backup. I read the articles that are here already and it seems that I have the configuration correct. Can anyone point me into the right direction?

Here is the txt file settings:
################# BACKUP/RESTORE SETTINGS ################
##
## Backup and Restore URI
## URI used for HTTP backup and retrieval of user data.
## Specify HTTP server and directory path to backup file.
## Do not specify backup file name.
## BRURI is not supported on 96xx, 16CC and 1603 SIP phones.
SET BRURI http://IPAddress/PhoneBackups
##
## Backup/Restore Authentication
## Specifies whether authentication is used for backup/restore file download.
## Call server IP address and telephone's registration can be used as credentials.
## 0: Call server IP address and telephone's registration password
## are not included as credentials.
## 1: The call server IP address and the telephone’s registration
## password are included as the credentials in an Authorization request-header
## SET BRAUTH 0
##

There is a folder under

http://wwwroot

called PhoneBackups and for right now I have opened the permission to full for everyone.

Anything else I am missing here?

--Dan

 

[mattKnight]

Are you using IIS as a Web server?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[daniel2002p]

Using IIS.

--Dan

 

[mattKnight]

There is your issue. Microsoft have removed the ability for anonymous webdav write. This is what the handset uses to write the backup.

Build a local user account on the Web server that will allow write to that folder.

Change your backup url to be

http://USER:password@ipaddress/phonebackup,

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[daniel2002p]

Just changed those settings but still getting the backup failed message but this could be something I am missing in the config. I tried logging in as the user I created and trying to manually create a file in the folder and that worked, however the phone cannot get to it for some reason. I am wondering if there are additional settings I am missing somewhere... back to troubleshooting.

--Dan

 

[daniel2002p]

Alright finally figured it out. It was the txt file settings that were preventing it from working. I had to add the forward slash / to the end of the bruri link and un-comment the BRAUTH and set it to 0. All works now.

Here is the final config that worked for me and is now backing up successfully.

################# BACKUP/RESTORE SETTINGS ################
##
## Backup and Restore URI
## URI used for HTTP backup and retrieval of user data.
## Specify HTTP server and directory path to backup file.
## Do not specify backup file name.
## BRURI is not supported on 96xx, 16CC and 1603 SIP phones.
SET BRURI http://IPAddress/PhoneBackups/
##
## Backup/Restore Authentication
## Specifies whether authentication is used for backup/restore file download.
## Call server IP address and telephone's registration can be used as credentials.
## 0: Call server IP address and telephone's registration password
## are not included as credentials.
## 1: The call server IP address and the telephone’s registration
## password are included as the credentials in an Authorization request-header
SET BRAUTH 0