AVAYA 9508 Appearance Button Fault

[blue42comz]

Hi All,

I have an intemmitent problem at a customers phone system.

System: AVAYA IPO500V2 with version 7.0(278401)
Lines: ISDN2 BRI (4 channels)
Handset: All AVAYA 9508 with R37


Scenario 1: Incoming call rings at Reception. Reception answers and then puts the call on hold (by pressing the HOLD softkey). Reception goes away and comes back and the call has dissappeared. However, after the hold recall timer expires, the call rings back to reception and can be answered and tranfered as per normal.

Scenario 2: During 20min test call with Reception. Scrolling between the 3 various screens and the 1st appearance button (which usually indicates current call) is not indicating an active call any more. However, on screen 3 I have line appearance buttons programmed and Reception can see the active call there.

Basically, it looks like the 9508 handset is loosing the currrent status indication on the appearance buttons.

Has anyone seen this before?
Do you have any ideas?

Appreciate your thoughts.

Cheers

 

[amriddle01]

There are a number of issues with 9508 set at the moment, others have reported similar issue to you and they also can randomly freeze completely and require disconnecting and reconnecting to fix

 

[blue42comz]

True. I have had various issues with the 9508's...

- phone lock ups
- screeching noise thru speaker when phone receives a page (or auto answer)

Advise from tech support has been to upgrade to latest version. This has helped... but still have intermittent issues :-/