Avaya 9.1 CRM integration

[jimmygarlando]

I have spoken with a few engineers regarding what licences are required on the Avaya IP Office R9.1 for the CRM system Act and the add on 'Dial-It' (

http://www.actaddons.com/products/2005/crm_dialit.asp

) to work and I am getting conflicting information.

Please could someone confirm if the CTI Link pro licence is required for integration with this software and also if the 3rd party tapi driver is required for it to work?

Thanks in advance,

Low cost Avaya supplier.

http://www.avayaipoffice.co.uk

 

[LJDirk]

CTI Link lite = 1st party Tapi
CTI Link pro = 3rd party Tapi

Yes to your Q.

Obviously it is of eminent relevance, that I this, what you celeprate, not optimally effective assume, since the integrate of you in the communicative system as code related terms with me no explosive associations in mental-empirical reproduction process of the mind.