Avaya 7.1 MOH MP3 or NOT

[Timbo50]

Hey all

We have a 7.1 estate we get complaints about MOH breaking up we are all working from home now.

We have MOH sitting as integ-mus on VAL boards we have installed 4 Avaya Media Servers now and wanted to know

Can Avaya support MP3 quality for MOH either on Media servers or can you stream MOH to the Avaya

although number of complaints small we have been asked to look at this

Not much documentation out there to help

Any pointers greatly appreciated

Regards

 

[avayaguy23]

First question I have is how are these media servers configured- same data center, scattered, low bandwidth WAN links, etc?

How are your remote workers configured for network regions?

Are you having any issues while in the office?

Do you have a tool that will tell you the home users call quality (MOS) score? More than likely it is their crappy internet provider or they are using wireless. Tell them to use wired. These are standard work from home issues.

 

[kyle555]

They totally can, but downsampling good quality MP3 to G711 will sound like crap.