AVAYA 46XX Phones Echo On Rel.4.2

[CMtech38]

I just upgraded a 401 to rel 4.2 and all the 46xx phones echos for the first 10 seconds on an external call. I have loaded the latest bins into these phones and I am still having the problem. I had to revert to 4.0. Any known fixes?

 

[tlpeter]

A 401 can not go to 4.x
What system is it ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Westi]

seeing that the new 4.2.11 is out you could try that one, but like TLPETER mentioned what is your unit?
is it a SOE

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Bas1234]

It's a SOE if i look at his earlier posts.

Do you have analog lines?
Echo is only on outgoing calls?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Escorthosis]

Looks like AGC (Automatic Gain Control) is testing in the first 10 seconds wich setting it should use.

You could try to alter the 46xxsettings file
search for AGC and edit

################### AUDIO SETTINGS ######################
##
## Automatic Gain Control (AGC).
## These settings enable or disable AGC.
##
## A value of 1 enables AGC. A value of 0 disables AGC.
## AGCHAND controls handset AGC. Not supported on 16cc phones.
## AGCHEAD controls headset AGC
## AGCSPKR controls speaker AGC. Not supported on 16cc phones.
##
SET AGCHAND 0
SET AGCHEAD 0
SET AGCSPKR 0
##

Reboot the phone at least twice (look at the options if the AGC Settings have been altered on the phone)

 

[gddoec]

Hey Conroy 38-Did you ever get this resolved? I have the same EXACT scenario going on. Customer has a IP Office Small Office Edition 4T X 8A 4.0. We upgrade to 4.2 because of volume control/firmware issue. We sell him 64K embedded card. Download the upgraded VM prompts. Now we get intermittant echoing on outgoing calls.

Anybody out there with thoughts? Does 4.2.11 correct this? If I downgrade back to 4.0 will I lose firmware updates? What happens to the VM Embedded Card that I updated the prompts for?