Avaya 4610sw remote VPN phone intermittant echo 1

[rep860]

I have a remote user on an Avaya 4610sw IP VPN phone. He is one of about 60 employees using this device from home. Since installed on Monday he gets heavy echo ((intermittantly)) while making and receiving calls. The echo effect persists if switching from speakerphone/headset and handset.

I have confirmed that all of the settings are set correctly, had the user reset the device, etc...

Could this be an issue caused by the users home router or Broadband connection?

He is the only user complaining of this problem. Any assistance would be appreciated.

Rich Pederzani
Telecom Engineer
rpederzani@opensolutions.com

 

[Lostpbx]

If you have verified your equipment and settings then yes it is most likley a problem with his broadband connection. You can try having his internet provider fix it but there are no gauranties they will be able to I haven't had much luck with getting those problems fixed, it is hard for them to trouble shoot.