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Avaya 4610SW IP VPN software Cisco ASA 5510 Phone freezes

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fillthy

fillthy

IS-IT--Management
May 11, 2006
75
CA
Hi guys, I have a bunch of remote users with Avaya 4610SW IP phones with the installed VPN software. They all connect to my Cisco ASA 5510 without any issues. These remote agents all have 8 hour shifts and then leave the phones logged in. Upon there next shift (could be 10-18 hours) the phone seems frozen. All buttons do nothing. On my Cisco the phones show no traffic passing (bytes not going up) The only way to fix is a reboot of the phone. Then its good to go for another shift. I have set the phones config "Connectivity check" to always. Not sure if this is an idle time-out thing happening. Its happening to all my remote phones with VPN software installed..Any ideas where I can check?
Thanks
Phil
 
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