Avaya 302 Console issue

[Shawnltd]

I have an Avaya console model 302. While operator is talking on the first line, second call comes in the console does not beep or chirp like it used to be, instead only CALL WAITING light lits up. However, as soon as first call is put on hold the console will beep/chirp. How can I fix this?. Thanks in advance

 

[joe2938]

sounds like the ringer is turned down

 

[Shawnltd]

I see Ringer buttons located in the upper right corner and its volume is all the way up unless there are else where too. But you see Joe second call beeps/chirps as soon as first call is put on hold. Any other thought?

 

[AvayaTier3]

console types are different and are operated differently:

http://support.avaya.com/elmodocs2/Lifecycle/Services_Support_Notice/SSN_Attendant_Consoles.pdf

In June 2001, the 302D Attendant Console replaced all sales of
the 302C Attendant Console (along with all prior models - 302A, 302B).
It is important to note that the 302D is 2-wire only and is backward compatible
to all 2-wire DEFINITY installations.

The 302As, 302Bs are 4-wire compatible only; where as the 302Cs are both 2-wire
and 4-wire compatible.

Product Migration Path:

The 302D Attendant Console is a viable replacement; however, the 302D is 2-wire
only compatible and the customer must address this in the event that 302As or
302Bs (both 4-wire) are being replaced (certain circuit cards will need to be
replaced with cards that support 2-wire at the customer's expense)

302a - console
302b - console
302b1 - console
302c1 - console
302d - console
302d1 - console
26a1 - busy lamp field / DSS Module
26b1 - busy lamp field / DSS Module
26c1 - busy lamp field / DSS Module


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[rejackson]

Not sure if you fixed this. I would reset the console with the white button near the cradle.

 

[Shawnltd]

Rejackson, Yes I see the white button but I have not tried it yet because I don't know what it would do. Hope it won't die completely if I'd do since there is no back up one.

Type: (I have option of CONSOLE or 302)
Extension: 2000
Console Type: DAY-ONLY,DAY/NIGHT or PRINCIPAL

Auto Answer: NONE, ALL, ACD

Those are the options what do they means? Do you think those options would affect the ringing issue I have?

 

[AvayaTier3]

302D console operations

See page 15 on "activate/deactivate" console

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]