Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Avaya 2420 doesn't log missed calls

Status
Not open for further replies.

alexandervandervaalse

Systems Engineer
Jun 29, 2023
1
RU
Hello everyone,
I have an interesting behaviour of our Avaya 2420 phones.
We're using ARS to route external calls to coverage answer groups (virtual station and coverage path).

And 2420 isn't logging any missed external calls. I can see that there's an incoming call on 2420, it shows the external phone number and it shows the virtual station number, but if a call is missed it doesn't log it.

Is this normal Avaya behaviour or I can somehow correct this?

Firmware version on 2420 phones is 6.
CM version is R014x.00.1.731.2, Avaya S8400

And sorry for any mistakes, English is not my native language )
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top