Avaya 2410 shows service state: Disconnected, yet the screen shows all lines.

[paulsraptor]

This is a weird one, even for me.

I have a 2410 with a port assigned. The screen shows the three line appearances and the other programmed buttons; however, there is no dialtone. We changed the ports, still NDT. Whe you status station, it shows "service state: Disconnected", yet I see port: 01B0419. We did the TTI code just to confirm.

GENERAL STATUS
Administered Type: 2410 Service State: disconnected
Connected Type: N/A
Extension: 129-1003
Port: 01B0419 Parameter Download: pending
Call Parked? no SAC Activated? no
Ring Cut Off Act? no
Active Coverage Option: 1 one-X Server Status: N/A

EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting:
Connected Ports:


Limit Incoming Calls? no

User Cntrl Restr: none HOSPITALITY STATUS
Group Cntrl Restr: none Awaken at:
User DND: not activated
Group DND: not activated
Room Status: non-guest room

 

[KenMeans]

I have seen this when the wiring has a open in it on one side

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[montyzummer]

Indeed can you trace the pairs with a toner or even a simple multimeter , if you twist the pair at one end (socket) , then remove from the frame and contact the same pair does it create a short circuit??

APSS (SME)
ACSS (SME)
ACIS (UC)