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Avaya 1403 Handset nightmare

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CMUK

Technical User
Apr 21, 2016
333
GB
Hi Guys

I have a customer who had a V9.0 IP Office, when it was installed they had a number of spare 1403 handsets leftover, these have sat in the comms room boxed for a good 5 years or so.
The customer then upgraded to V11 last year which seemed to work fine with the 1403's which were plugged in but since I have tried to add one of the boxed 1403's, It takes an update but sits at FW UPDATE SUCCESSFUL DOWNLOADING 017KB , it sits like this with all the keys lit up, I have tried 4 of these boxed handsets, they all do the same. I have also tried on 3 different IPO's , one at V11, V9.1 and V11.1, no joy!
Any ideas?

Calum M
ACSS
 
Do you have the proper firmware on the sd card? I have seen it missing in the past.
1403 Phone Boot Firmware 03
1403 Phone Application Firmware R07 (vintage 7)
 
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